Terms and Conditions

NOTE:  FISHING IS NOT ALLOWED FROM ANY OF OUR HIRE VESSELS. OUR VESSELS ARE NON SMOKING.

Terms and Conditions

Bookings and payment

Bookings can be made online through our website, by phone or in person on the river. If booking by phone or in person, a 50% deposit is required to secure your booking. Any outstanding balance must be paid prior to the activity. We accept credit card or cash. By booking online or paying a deposit, you agree to these conditions of booking.

Cancellation policy

Customers will receive a full refund or credit with 48 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price, or lose their deposit.

Customers may choose to reschedule their booking subject to availability, with 48 hours notice.

Insurance and liability

Water sports are great fun, but can also carry inherent risks associated with the activity. Eco Noosa cannot be held liable for any injury, death or loss of material belongings as a result of negligence on behalf of the customer.

Customers are required to sign an indemnity form prior to the commencement of their activity. Full Terms and Conditions can be found on the indemnity form.

Rescheduling

You can reschedule your booking to an alternative date (subject to availability) at no charge up to 3 days prior to the hire event. You may only reschedule a maximum of two times. Rescheduling within 3 days prior to the hire event will attract a $50 rescheduling fee. Please note: rain, wind or cool temperatures are not ‘unsafe conditions’ on their own. No refunds or free reschedules will be given for bad weather, unless the conditions on (or forecast for) the local waterway are deemed to be unsafe for our hire boats, to be determined by Eco Noosa staff at the actual moment of hire.

Hire vessels, capacity and safety gear

We will endeavour to allocate the vessel of your choice, however this is at the discretion of Eco Noosa staff. In case of unforeseen (technical) issues you may be allocated another vessel. The capacity of our vessels, Duffy 16’ electric boats is 8 persons or max 600kg. The capacity must be adhered to for safety and liability and we cannot allow the capacity to be exceeded. Life vests (PFD’s) are available for all occupants. Children’s sized life vests available upon request.

Additional information

The skipper(s) is / are required to be at least 21 years of age and should bring photo ID and mobile phone on the day of hire.  Guests are asked to arrive no later than 10 minutes prior to the hire time to attend a short on water familiarisation session with Eco Noosa staff. This covers mainly operational, safety and emergency aspects. Late arrival may eat into actual rental time. Warning of risk: Please note hiring of our boats is undertaken at your own risk and  Eco Noosa River Adventures does not accept any responsibility for (personal) injury or loss as a result of the hire event.